These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by EAS AI (“EAS AI”, “we”, “us”, “our”). By purchasing, accessing, or using our services, you agree to these Terms.
1. Business Information
Business name: EAS AI (Sole proprietorship / ENK) Organisation number (Norway): 936 865 046 Location: Oslo, Norway Website: easai.it.com Contact email:[email protected]
2. Description of Services
EAS AI provides AI-powered business automation services, including the Google Review Agent, which helps businesses request and manage customer reviews through automated communication flows (the “Services”).
The Services may include:
Automated review request messages (SMS, email, and/or social messaging depending on setup)
Follow-up reminders
Review link delivery (e.g., Google Business Profile review link)
Basic reporting and monitoring (where applicable)
3. Business Customers Only (B2B)
The Services are intended for business customers only. By using the Services, you confirm you are acting on behalf of a business entity and have the authority to bind that entity to these Terms.
4. Setup, Access & Client Responsibilities
To deliver the Services, you may need to provide:
Your business name, contact details, and review links
Customer contact lists (only where you have a legal basis to use them)
You are responsible for:
Ensuring you have the right and legal basis to contact your customers (including consent where required)
Ensuring compliance with applicable marketing and communication laws
Reviewing and approving message templates before launch (if requested)
EAS AI is not responsible for missing consent, unlawful contact lists, or client misuse of the system.
5. Subscriptions, Billing & Payments
EAS AI may offer:
Monthly subscription plans
One-time setup fees
One-time project or consulting fees
Unless otherwise agreed in writing:
Subscription fees are billed monthly in advance
Setup fees are billed as stated in the invoice or proposal
5.1 Late Payments
If payment is overdue, we may pause or suspend the Services until payment is received.
6. Refund Policy
Unless otherwise required by applicable law or agreed in writing:
All payments are non-refundable, including subscription fees, setup fees, and project fees.
7. Acceptable Use
You agree not to use the Services to:
Send spam or unlawful communications
Mislead customers or impersonate others
Engage in harassment, abuse, or fraudulent activity
Attempt to disrupt, reverse engineer, or misuse the Services
You are responsible for all messages sent through your account.
8. Review & Platform Compliance
You agree not to use the Services to:
Incentivize reviews in ways that violate platform policies
Post fake reviews or manipulate ratings
Pressure customers into leaving positive reviews only
You remain responsible for compliance with Google policies and any platform rules.
9. No Guaranteed Results
EAS AI does not guarantee any specific results, including but not limited to:
Number of reviews collected
Star rating improvements
Increased revenue, leads, or bookings
Results depend on customer behavior, industry, offer quality, and business operations.
10. Third-Party Platforms
The Services may rely on third-party providers (e.g., messaging/SMS providers, email providers, CRM tools, hosting, payment processors). EAS AI is not responsible for outages, limitations, pricing changes, or service disruptions caused by third parties.
11. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, EAS AI disclaims all warranties, express or implied.
12. Limitation of Liability
To the maximum extent permitted by law:
EAS AI is not liable for indirect, incidental, special, or consequential damages
EAS AI is not liable for lost revenue, lost profits, lost reviews, or missed business opportunities
EAS AI’s total liability for any claim is limited to the amount paid by you to EAS AI in the last 30 days prior to the event giving rise to the claim
13. Termination & Cancellation
You may cancel your subscription at any time. Unless otherwise agreed, cancellation takes effect at the end of the current billing period.
We may suspend or terminate access if:
You breach these Terms
Payment is overdue
We are required to do so by law or for security reasons
Termination does not remove payment obligations already incurred.
14. Governing Law
These Terms are governed by the laws of Norway. Any disputes shall be handled by Norwegian courts unless otherwise required by mandatory law.
15. Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on our website. Continued use of the Services after changes means you accept the updated Terms.
16. Contact
If you have questions about these Terms, contact: Email:[email protected] Phone: +47 900 37 939
